Telecommunications & IoT Software Development

AI-powered chatbots & virtual assistants

Customers nowadays expect that whenever they have a question or issue, they will be able to ask and get an answer from the support team as quickly as possible. When the support team is stuck answering simple or repetitive questions, though, the wait time significantly increases, and that frustrates both customers and the support staff.  An AI-powered virtual assistant comes to the aid of providing instant, 24/7 automated support and handling troubleshooting, billing inquiries, and simpler service requests without the need to call a human agent. Compared to off-the-shelf solutions, a custom-made chatbot allows you to adjust the workflows as you need, for example, by creating fully customized scripts for common industry-specific issues and questions. Plus, we can build specific integrations that match the tools and platforms your team is using so the virtual assistant can have all the data it needs to provide accurate, personalized responses. Customers get the help they need without waiting on hold, while your team can spend much less time on routine requests.

Self-service customer portal for the telecommunications industry

Calling customer support just to change customer details or learn about available upgrades or special offers? Neither your customers nor the support team has the time for those. A dedicated self-service portal (web and/or mobile application), meanwhile, can let users handle account management and payments and browse available service upgrades whenever it's convenient for them without having to call support agents. A few clicks, they can view detailed usage reports, check upcoming bills, or update their customer data. Moreover, they can also explore available plan upgrade options, check if there are any special promotions they could use, and upgrade instantly, all from their phone or computer. When customers can quickly access and manage their own accounts, satisfaction goes up, support wait times go down, and your team has more time to focus on more complex requests.

Automated CRM & customer retention platform

Keeping customers engaged and reducing churn is nearly impossible when account details, service history, and support interactions are scattered across different systems. The answer?  An Automated CRM & Customer Retention Platform that stores all the data in one easily accessible system, giving your team instant access to customer profiles, usage patterns, support communication history, and any other data they might need at the moment. The platform can also help with creating automated follow-ups, targeted offers, and proactive service recommendations based on customer profiles to encourage customers to renew or upgrade their contracts.  With a CRM designed specifically for your telecom industry business, your team can spend less time searching for information and more time strengthening customer relationships, increasing loyalty, and improving long-term retention.

Automated technician dispatch & smart scheduling system

Managing incoming service requests and scheduling technicians with just a single spreadsheet or a generic project management tool is probably taking far too much time and energy of your dispatch staff. Not to mention, it might be harder to fit in an urgent job when you can't see the entire schedule at a glance.  A bespoke technical job scheduling and dispatch tool can solve this problem by giving you a single platform to add technical support requests, assign technicians based on their skills or availability, and manage your technicians' schedules. When a new request comes in, you can quickly assign the most suitable person for the job and then send all the job details straight to their account. Plus, you can set priority rules for each support request, so the most urgent issues are handled first—something that generic software might be unable to do.

Predictive maintenance with IoT platform

Catching equipment issues early can save your business from unexpected downtime, emergency fixes, and dozens of calls from frustrated customers. Monitoring your infrastructure manually 24/7 isn't exactly feasible, though. For an IoT-powered predictive maintenance tool, meanwhile, keeping an eye on cables, cell towers, routers, servers, and other essential equipment, even those in several different locations, is a piece of cake. The tool will continuously monitor your equipment to detect overheating, signal drops, hardware stress, and other early warning signs of failure and send an alert if it notices anything amiss. That way, your team can immediately react to those issues, schedule repairs early, and minimize service disruptions. Moreover, you'll have all the performance data right on the dashboard, so you'll know right away which pieces of equipment are working at full power and which might need a check-up or fine-tuning. Maintaining your infrastructure and delivering high-quality service is a breeze with a product like this.

Those are just a few examples of telecom and IoT products our team can craft, so if you need a different type of product, such as a bespoke Business Support System, just ask our development about it via the contact form. We'll then schedule a meeting with our software developers to learn more about your telecom or Internet of Things development ideas and see which of our services and technical skills might be a perfect match for the project.